Support
Getting Started.
From install to your first conversation — about five minutes. The wearable companion is still in development; today, getting started means installing the iOS app and granting it the permissions it needs.
Download the iOS app
Install The Thing on your iPhone (iOS 17+). The app is the product — it runs voice conversations, manages your account, and connects to Apple HealthKit, Calendar, Reminders, HomeKit, Contacts, and Shazam.
Sign in and subscribe
Create an account or sign in with the email you used to join the waitlist. Start your 30-day free trial. After that, billing is $5/month plus metered usage (most users $3–$10/mo total).
Grant permissions
On first launch the app walks you through iOS permissions — Microphone, HealthKit, Contacts, Calendar, Reminders, Notifications, and (optionally) HomeKit and Location. You choose what to share. You can change any of these later in iOS Settings.
Connect your services
Open Settings inside the app and link Spotify, Gmail, Google Calendar via OAuth. These are optional — the app works without them, but they unlock more tool calls ("play something chill", "what's on my calendar", "summarize my unread email").
Start talking
Tap the voice button and just talk. Ask for the weather, play music, log a meal, set a reminder, place a phone call, book a restaurant — the AI runs real tools server-side. When the wearable companion ships, this same experience becomes hands-free.