Support
Getting Started.
From unboxing to your first conversation — it takes about five minutes. No accounts to configure, no settings to tweak. Just charge, pair, clip on, and start talking.
Unbox and charge
Your Thing arrives in a minimal box with a magnetic charging cradle. Place the device on the cradle and let it charge for about 30 minutes. The LED pulses gently while charging and stays solid when ready.
Download the companion app
Search "The Thing" on the App Store and install the companion app on your iPhone. The app handles pairing, permissions, and all your settings. You only need to open it once for setup — after that, everything is voice.
Pair your device
Open the app and follow the pairing flow. It takes under a minute. The app connects via Bluetooth and walks you through granting permissions — HealthKit, Contacts, Calendar, and Location. You choose what to share.
Clip it on
The Thing clips behind your ear. It weighs almost nothing. Adjust the position until it feels comfortable — most people forget it's there within a few minutes. It stays put during walks, workouts, and daily activity.
Start talking
Say "Hey" or just start speaking. The Thing is listening. Ask it anything — check the weather, play music, send a message, or just have a conversation. There is no learning curve. If you can talk, you can use it.