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Support.

We're here to help. Find answers or reach out — whatever works for you.

Getting Started

Set up your device and get going in minutes.

  • Unbox your device and charge it for 30 minutes
  • Download the companion app to pair your device
  • Clip it behind your ear and say "Hey"
  • That's it — start talking and it handles the rest

Account & Billing

Manage your subscription, payments, and account details.

  • Your subscription renews monthly through Stripe
  • Cancel anytime — just say "cancel my subscription" or visit your account online
  • Usage costs appear on your Stripe dashboard
  • Update payment method via your account settings

Troubleshooting

Common issues and how to fix them quickly.

  • Device not connecting — restart Bluetooth and re-pair
  • No voice response — check internet connection
  • Health data missing — grant HealthKit permissions in Settings
  • Companion app issues — update to the latest version

Still need help?

Reach out directly. We're a small team and we read every message.

Email

support@thething.ai

We respond within 24 hours

Voice Support

Just ask your device

Say "I need help with my account"

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The Thing is a general wellness product, not a medical device. It is not intended to diagnose, treat, cure, or prevent any disease. Always consult a healthcare professional for medical advice.

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